Refund policy

At Revitaflow, we stand behind the quality of our beauty and supplement products. Your satisfaction is important to us. Please read our policy carefully before making a purchase.

60-Day Satisfaction Guarantee

We offer a 60-Day Money-Back Guarantee on eligible Revitaflow products only when strict requirements are met in full.

To qualify for a refund under our 60-Day Guarantee, customers must meet ALL of the following conditions without exception:

1. Product Usage Requirements
   * The product must be used consistently and as directed for the ENTIRE 60 consecutive days with zero missed days.
   * Usage must begin within 48 hours of delivery.
   * Minimum daily usage amounts must be adhered to exactly as labeled.
   * No refunds are issued for partial usage or incomplete 60-day periods.

2. Daily Video Documentation (Mandatory)
   The customer must record and submit daily video documentation that includes:
   * Clear, unobstructed view of the product with visible label and expiration date
   * The date displayed on a calendar or device (must match submission timeline)
   * The user's full face and identity clearly visible in each video
   * Timestamp showing the exact time of use
   * Clear verbal confirmation stating the date, product name, and usage
   * Video must show the product being actively used/applied
   * Minimum video length: 30 seconds per day
   * Videos must be submitted in HIGH DEFINITION (1080p minimum)
   * All videos must be continuous and unedited with no cuts or transitions

3. Video Documentation Coverage
   * Complete daily video documentation must cover all 60 consecutive days without exception.
   * Missing even a single day will render the entire claim ineligible for refund.
   * Videos must be uploaded within 24 hours of use.
   * Late submissions will not be accepted.

4. Additional Required Proof
   * Before and after photos (full body or face, depending on product) taken on Day 1 and Day 60 under identical lighting conditions.
   * Written daily usage log (in addition to videos) documenting time of use, quantity used, and any observations.
   * Photos of the product packaging showing purchase date and batch number.
   * Receipt or proof of original purchase (must match order number exactly).

5. Product Return Requirements
   * All original product containers (including used and unused containers) must be returned with the claim.
   * Products must be returned in their entirety—no partial containers accepted.
   * Return shipping is the customer's responsibility (non-refundable).
   * Products must arrive within 10 days of claim submission or the claim is void.
   * Returned products will be inspected for tampering or contamination.

6. Claim Submission Deadline
   * Refund requests must be submitted within 3 days after completing the 60-day period.
   * Claims submitted after this 3-day window will be automatically rejected with no exceptions.
   * All supporting documentation must be included in the initial submission—incomplete submissions will not be reviewed.

7. Disqualifying Factors
   Refund claims will be automatically denied if:
   * Video documentation is missing for any day during the 60-day period
   * Videos do not meet technical requirements (resolution, length, clarity)
   * The customer used other similar products during the 60-day period
   * The customer did not follow labeled usage instructions exactly
   * Daily usage log discrepancies exist with video evidence
   * Proof of purchase cannot be verified
   * Products show signs of tampering, misuse, or contamination
   * Claim is submitted outside the 3-day submission window
   * Before and after photos do not match documented lighting conditions
   * Customer admits to lifestyle, diet, or exercise changes during the period

Standard Returns (Non-Guarantee Returns)

We accept returns within 7 days of delivery for unopened and completely unused products only.

To be eligible:
   * The product must be in original, sealed packaging with all seals intact.
   * No tamper evidence or opening of any kind is permitted.
   * Proof of purchase is required.
   * Unopened product must be returned in original condition.
   * Customer is responsible for return shipping costs.
   * Refunds for returns are issued at 80% of purchase price (20% restocking fee applies).

Non-Refundable Items

We do not offer refunds or credits for:
   * Products without original proof of purchase
   * Products not used exactly as directed on the label
   * Incomplete 60-day documentation or missing days
   * Items marked "Final Sale"
   * All shipping and handling fees (both original and return shipping)
   * Any damaged packaging (even if unopened)
   * Products purchased during promotional periods or with discount codes
   * Sample sizes or trial products
   * Orders placed more than 60 days prior to return request

How to Request a Refund

To initiate a refund request, email:
info@revitaflow.org

Include (all items required—incomplete submissions will be rejected):
   * Full legal name and billing address
   * Order number and original purchase date
   * Original proof of purchase (receipt or order confirmation)
   * All 60 daily videos in HD format (uploaded to cloud storage with shareable link)
   * Written daily usage log (Excel or PDF format)
   * Before and after photos (high resolution)
   * Photos of original packaging and batch number
   * Signed declaration confirming adherence to all policy terms

Subject line must read: "60-DAY GUARANTEE CLAIM - [Order Number]"

Our team will review your submission within 10–15 business days and will contact you if any documentation is unclear or incomplete. Incomplete submissions will be rejected without review.

Inspection and Verification

Upon receipt of returned products, we will:
   * Inspect all containers for signs of tampering or misuse
   * Verify batch numbers match documentation provided
   * Cross-reference video submissions with order dates
   * Conduct a quality assurance review
   * Verify customer identity and purchase authenticity

This inspection process takes 7–14 additional business days. Refund approval is not guaranteed even if all documentation is submitted.

Processing Time

Approved refunds will be processed back to the original payment method within 14–21 business days after final inspection and approval. Please allow additional time for your financial institution to post the refund to your account.

Important Disclaimer

Results may vary and are not guaranteed. Individual results depend on genetics, lifestyle, diet, and exercise. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting any supplement or new skincare regimen.

By making a purchase, you agree to all terms outlined in this guarantee policy.